Privacy Policy

Last updated: March 2025

1. Who We Are

Trusted Steps Pet Service is a pet care business operating in Corby and surrounding villages, Northamptonshire. We are the data controller for any personal information you provide to us.

Contact: Trustedstepspets@outlook.com | 07727 355841

2. What Data We Collect

We may collect the following personal information:

• Your name
• Email address
• Telephone number
• Your address (for home visits)
• Details about your pets
• Any information you voluntarily provide when contacting us

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries
• Provide our pet care services
• Communicate with you about bookings
• Improve our services

4. Cookies and Analytics

Our website uses cookies for analytics purposes only. We use Google Analytics to understand how visitors use our site. Analytics cookies are only loaded after you give explicit consent via our cookie banner.

For more details, please see our Cookie Policy.

5. Legal Basis for Processing

We process your data based on:

• Consent: When you contact us or accept cookies
• Legitimate interest: To provide and improve our services
• Contract: To fulfil our pet care service agreements

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Contact information is retained for up to 2 years after your last interaction with us, unless you request earlier deletion.

7. Data Sharing

We do not sell, rent, or share your personal data with third parties, except:

• If required by law
• With analytics providers (Google Analytics) in anonymised form, subject to your consent

8. Your Rights

Under the UK Data Protection Act 2018 and UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Restrict or object to processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, please contact us at Trustedstepspets@outlook.com.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.